A steady month with one bad morning. You sent us 61 requests and we answered 58 of them within the hour. The three we missed all came on Monday the 16th, when your sign-in provider was down for 95 minutes. Every computer is patched and every backup ran. Two decisions need you by Friday, December 11.
$9,600 once · 6 × ($1,480 + $120 setup)
Two of the six have failed since October. Order by the 11th and all six are on desks by Friday, January 15.
We recommend: yes.
+$38 a month · $456 a year
Offsite backup is 91% full and runs out around the end of March. Option 1 doubles the space to 4 TB. Option 2 archives matters closed before 2020, which first needs the partners to confirm the retention rule.
We recommend: option 1 now.
Reply to Imani Brooks with A yes or no, and B 1 or 2. If we don't hear by the 11th, nothing is ordered and both come back in the December report.
61 requests by type
14 came during the outage on Nov 16
Requests opened, last six months
Down from 78 in June, mostly fewer printing requests since the new scan station.
Five requests were still open on Nov 30. Two are waiting on a printer part, two on people back from leave, and one on decision A.
The company that runs your sign-in service had an outage. For 95 minutes nobody could reach email or the document system, and 14 people wrote to us at once. Three of them waited more than an hour for a reply, the longest 1 h 50 min. Since then we text everyone within 15 minutes when an outage affects more than five people, and on Nov 24 we tested a backup way to sign in.
| Update | Coverage | When | Note |
|---|---|---|---|
| Laptop and desktop security updates | 49 of 49 | Nov 10–19 | Released Nov 10 and on every machine nine days later. Our target is 14. |
| Server updates | 3 of 3 | Sat, Nov 21, 9:00–9:25 pm | 25 minutes offline, announced on Nov 18. |
| Firewall firmware | 1 of 1 | Sun, Nov 8, 7:00 am | Internet was down for 6 minutes. |
| Browsers and PDF reader | 49 of 49 | Automatic | Each update landed within 3 days of release. |
| Document system 12.4 | HELD | Now Sat, Dec 12 | The vendor found a fault in scan filing. We're waiting for the fixed release. |
Out of warranty since May. A battery failed in October and a keyboard in November, and each failure cost an attorney about half a day.
We suggestReplace all six in January. That's decision A.
1.82 of 2 TB used, growing about 45 GB a month. The last 180 GB lasts about four months.
We suggestDouble the plan now. That's decision B.
Four people use it, so the document system can't show who filed which scan.
We suggestA personal PIN for each of them from Dec 15, at no cost. We'll go ahead unless you tell us not to.